7 Ways to Increase Help Desk Efficiency

7 ways to increase help desk efficiency

It takes months to find a customer and seconds to lose one. Researches show that it costs substantially more to bring a new customer instead of retaining an existing customer. Delivering exceptional customer support not only retains your existing customer base but it will also generate more leads through referrals of your satisfied customers. To…
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W5H Theory for Managed IT Services

Managed Services

Let’s face it.  While IT technologies have simplified our lives and streamlined our businesses, the systems themselves can be a challenge.  There’s a lot that can go wrong – security, the network, systems updates, hardware, software, etc. To cope up with the changing business expectations and deadlines there has been an accelerated growth of IT…
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