Managed Services Provider Evaluation Checklist | Making Better Decisions That Matter

Managed Services Provider Evaluation Checklist

migrating to an MSPShifting your IT operations to a Managed Services Provider (MSP) offers a multitude of benefits.

collaborate with an MSPCollaborating with an MSP to supervise an increasingly complicated internal network can foster dynamic business growth without breaking an already stretched budget.

However, the increasing range of expertise, technology and management models can make choosing an MSP a difficult task. Choosing the right provider is essential for successfully migrating your network to an outsourced Network Operations Center. By performing your due diligence in selecting your managed services partner, you can easily avoid costly and detrimental mistakes.

DEV IT capabilities

Dev Information Technology Pvt. Ltd. (DEV IT) has demonstrated leadership capabilities of more than 18 years in the Managed IT Services marketplace. An ISO 9001:2008 quality certified, ISO 27001:2013 quality certified and CMMi Level 3 appraised company, ranked as “10 Most Promising IMS Companies in India” by CIO Review in 2013 and “5 Most Promising IT Infrastructure Companies in India” by Silicon India in 2014. India’s Best Managed Services Provider (2012 & 2013) by CRN Xcellence Awards and Channel World Premier 100 Awards for three consecutive years (2013, 2014 & 2015) speaks for our commitment to quality, adhering to processes and our outstanding technological prowess.

Managed Services Provider Evaluation Checklist

We offer you a Managed Services Provider Evaluation Checklist so you can use it when evaluating and making your choice of an MSP.

Need help with your assessment? Talk to our experts! We will be happy to provide you more insights during your evaluation process or answer any question for you.

Managed Services Provider Evaluation Checklist

DEV IT

MSP 1

MSP 2

Real time event/incident/issue monitoring and management

tick

 

 

Manual filtering & verification by NOC engineers before escalation of incident alerts

tick

 

 

Robust infrastructure to ensure uninterrupted operations

tick

 

 

Performance analysis and consulting reports (Expert advice from certified engineers based on monthly server inspection, monitoring and audit reports)

tick

 

 

Gap analysis and defining IT roadmaps

tick

 

 

Measured SLA’s (30 minute average response time and a 6 hour resolution time for all technical support incidents)

tick

 

 

Complete technical assistance in building data backup and recovery plans, configuring and monitoring the same

tick

 

 

Proactive and reactive approach to maintenance

tick

 

 

Monitoring event logs (verification of events log files and permanently fixing issues)

tick

 

 

CMMi Level 3 and ITIL based approach and processes

tick

 

 

Security audit and vulnerability assessment reports

tick

 

 

Flexible and scalable skilled resource pools deployment model

tick

 

 

Service level reporting and visualization

tick

 

 

Managed risk reduction services

tick

 

 

Managed business continuity services

tick

 

 

Core OS, core application and network management

tick

 

 

Advanced application management

tick

 

 

Demonstrated proficiency in service management frameworks

tick

 

 

Bench of web development and application development resources

tick

 

 

Consolidated service visibility and provide proactive insights

tick

 

 

Ability to measure performance outcomes in real time

tick

 

 

Round-the-clock skilled resource availability

tick

 

 

Industry certified experienced resources

tick

 

 

Demonstrated ability to perform service delivery to match all geographic distribution/presence of the organization

tick

 

 

Vendor management and escalations

tick

 

 

Run-book ope-rationalization

tick

 

 

Knowledge transfer and transition services at all levels

tick

 

 

Demonstrated ability to share best practice outcomes

tick

 

 

ITIL based Private Label HelpDesk

tick

 

 

HelpDesk that allows custom branding under your corporate identity from admin area

tick

 

 

HelpDesk that allows to configure SLA rules and escalations (internal and hierarchical ) to match your organisation’s needs

tick

 

 

Performance based guarantees

tick

 

 

Exit clauses / Pay as you go payment model

tick

 

 

Dedicated account management teams

tick

 

 

Financial stability of the organization

tick

 

 

Proven industry excellence

tick

 

 

Wide exposure with multi-domain knowledge for quick resolutions

tick

 

 

Planning, designing, migrations, deployment, monitoring and management of IT infrastructure solutions all under one roof

tick

 

 

Demonstrated experience in designing and deploying innovative as well as bespoke technology solutions

tick

 

 

Interested in understanding and evaluating your unique business issues and tailor the solutions accordingly

tick

 

 

Many companies are under the impression that Managed IT Service is commodity-based, and often start their search for an MSP by comparing prices. However, lower costs typically equate to substandard service levels. Your Managed Service Provider needs to be a specialist in the IT industry. In order to prevent lost revenue, you should invest in an MSP that is capable of fixing, not simply shifting your infrastructure. A competent MSP like DEV IT will work with you to diagram a plan of action that not only guides your business to its end goals, but also allows room for expansion to accommodate future needs. A Managed IT Service implementation from DEV IT will demonstrate cost reduction and provide a high level of service that will position your organization to become more competitive to meet emerging business challenges.

Download the Managed Services Provider Evaluation Checklist!

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